Managing Diversity

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The Top Ten Intercultural Errors Managers Make

1. Refuse to Accept Personal Responsibility for Intercultural Problems

2. Failure to Develop a Diversity Resource Team

3. Try to Control the Diversity Agenda Instead of Placing it in the Hands of Stakeholders

4. Convey Conservative, Exclusive Ideals Rather than Show Openness to Differences

5. Manage Everyone from a Colorblind Perspective

6. Concentrate on How Diversity is a Problem Rather than an Asset

7. Try to Be Every Identity Groups Buddy, instead of the Boss.

8. Failure to Establish Standards for Inclusion

9. Failure to Train People to Be Aware of, Knowledgeable About, and Skillful with respect to Diversity.

10. Failure to Model Diversity Competence.

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